Welcome to the New LogMeIn – What this means for our customers

*Below is a letter to customers providing color on the closing of our merger with Citrix’s GoTo business. Please also see our customer FAQ for more information.

I’m excited to share that the merger between LogMeIn and Citrix’s GoTo business has officially closed, and our two great teams have now joined forces. Our combined company – the new LogMeIn – will immediately give customers better choice and access to best-in-class capabilities across a much larger, award-winning portfolio. Now one of the world’s top 10 Software-as-a-Service companies, we will also have the scale, resources and world-class talent required to accelerate customer-focused innovation, while continuing to set the gold standard in our core markets.

The new LogMeIn

This transaction marks the beginning of what we see as an exciting new chapter for our company. It has instantly made LogMeIn one of the world’s largest and most significant cloud companies – a market leader with over $1 billion in revenue, nearly 3,000 employees and more than 2 million customers in virtually every country across the globe.

The LogMeIn and GoTo teams have built the best known, most trusted and most reliable product portfolios in cloud connectivity.  Our combined platforms support 25 million users and 900 million conferencing minutes every month, and approximately 200 million customer engagements and 5 billion voice minutes per year.  We are a clear leader in each of the markets in which we compete.

Today’s innovation, tomorrow’s opportunity

Following the close of this transaction, all LogMeIn and GoTo products will remain available and supported for the foreseeable future.  New innovation and the next generation of our products will be designed and built by a 1,000+ person-strong product development organization.  And while are continuing to support our existing products, we have big ambitions and now have the resources to accelerate the pace of innovation.  Together, we will set out to

  • Reset the expectations of how online communication and collaboration informs and influences great business outcomes.
  • Reimagine the ways companies can engage and support today’s empowered omnichannel customer and the growing list of connected devices
  • Redefine secure remote access in a cloud and app centric world where an individual’s identity, not a device, is at the core.

We’ll be sharing more in the days, weeks and months ahead, but in the meantime, we’ve created an FAQ to help address key questions, and will be regularly updating our corporate website (https://www.logmeininc.com) and blog (https://blog.logmeininc.com).

We truly appreciate your business and your loyalty, and we look forward to starting this journey with you.

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Bill Wagner, President & CEO, LogMeIn


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