July 16, 2019 | By

Avoiding Remote Support Scams

Scammers use a variety of ways to attempt to get people to fall victim to sharing passwords, handing over credit card information, or allowing them remote access into your computer. Often times they want you to believe there is a problem with your computer or will post fraudulent websites online which appear to offer tech support assistance. Knowing how to spot these tactics will help you keep your information secure and private – and we’ve compiled some things to look out for below.

How to Identify and Avoid Scams

Tech support scammers may call and pretend to be a technician from a reputable company and claim there is a problem with your computer. They most likely will tell you they can access your computer remotely for you and fix the problem or otherwise run diagnostic tests – they may even ask you for payment to do so. It’s important to note that if you get a phone call like this from someone you didn’t expect, it’s best to simply hang up. A legitimate company won’t pro-actively contact you by phone to provide tech support without an initial request by you.

You may also get a pop-up on your computer or device’s web browser that claims that you have a virus and must call a number for support or virus removal. If you get this type of warning, do not call the number or click on any links. If you think your computer has been affected by a virus, run security software (e.g., anti-virus or anti-malware software) and make sure to keep your computer up-to-date with the latest updates and patches.

Lastly, if you do find you need online tech support it’s best to go to a reputable source such as, in-person to a store that sells computer equipment, or a software company you know and trust.

Here are a few more steps you can take to keep your information secure:

  • Enable multi-factor authentication on any account you have that offers it
  • Unless needed, disable any “unattended mode” on your remote support software
  • Use LastPass’ password manager to help you create complex and strong passwords for all of your accounts
  • Be vigilant when sharing passwords or credit card information; especially to someone unknown

How LogMeIn Protects our Customers

We take the privacy and security of our customers very seriously at LogMeIn. Use of our software or any of our products for nefarious or illegal purposes violates our terms and is immediate grounds for account termination.

To protect consumers, we conduct both proactive and reactive approaches – including through monitoring accounts for unlawful use, canceling accounts that partake in these activities, and employing session limitations on trial accounts. Additionally, we have added “points of friction” to our registration pages in order to reduce re-trialing for banned accounts. LogMeIn will also work with proper authorities to report acts of fraudulent or illegal use of our services where determined appropriate.

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